MAINTENANCE & SUPPORT
Maintenance is an important element in terms of continuity and longevity of a technological product and/or system. Thus, especially corporate firms do not hinder periodic maintenance or make agreements with external sources. From servers to computers, laptops to uninterruptible power supplies, many systems and equipment you can think of need to be maintained in three, six and twelve months periods depending on your needs. Although maintenance costs may seem unnecessary for many employers, the loss of work and material damage caused by maintenance systems in the event of failure will be much more expensive than the cost of maintenance agreements or will become an unforeseen expense.
In order to minimize downtime and ensure continuity of security elements, it is important to provide timely on-site service to the systems that are malfunctioned, especially to the systems that provide information, communication and security services. For this reason, when companies make their contracts they seek the first response time (SLA) commitment from the suppliers that provide service support when they issue support agreements. In case of failure, the company should know how many hours/days at the latest the service company will intervene. It is also a matter of attention to the fact that the support companies have experts in the related business.
We make maintenance agreements and support agreements at different levels for all our solutions that we provide in BT Konsept. If you want that maintenance and service issues of the systems you are responsible are followed up by our experts, you can contact us by clicking the get quote button in the upper right corner of our site.