Help Desk
BT Konsept provides 24/7 help desk support with centralized ticketing, remote assistance, call management, and satisfaction tracking — all aligned with ITIL best practices and SLA targets.
One Point for Every Solution!
BT Konsept’s Help Desk Service manages corporate user support requests quickly, efficiently, and continuously. It shortens resolution time, increases employee productivity, and reduces IT workload.
ITIL-Compliant Ticket and Support Management
We manage support operations end-to-end with Ticket Management, SLA Tracking, Remote Assistance, Asset Integration, Knowledge Base, Reporting, and Performance Dashboards.
Users Relaxed
Systems in Control
Our skilled support team classifies, prioritizes, and monitors every request until it’s resolved. With BT Konsept Help Desk, quick response and lasting satisfaction are always guaranteed.